Terms And Conditions

Terms And Conditions

Payment Methods

Payment can be made by cash and cheques and must be made at time of purchase, service given or order.


Orders, materials and services paid for by cheques remain the property of Mark Feather and Welcome Telecoms until cheques clear at the bank and fully qualify, which could take up to 10 working days after the next month end.

Should cheques bounce, we reserve the right to recover sold or installed materials, hardware and repairs during normal working hours at our discretion.

Warranties and Guarantees

New installations and repairs are undertaken with a 5yr warranty from date of invoice. Warranties become void if installations and repairs have been tampered with, modified or damaged in any way whatsoever. Warranties do not cover abuse or damage caused by yourself or other tradesmen or third parties including animals and pets of any kind.

Faulty, replaced, obsolete or left over parts & components

After repairs, replacements, upgrades or obsolescence of any materials or parts or systems in full or part have taken place there are usually some parts "Left Over". These parts remain your property. We always ask people what they want to happen to these items, we always offer such items back to the customer. Where a customer wishes me to dispose of such items we are obligated by law to hold on to these items for no less than 10 days from date of invoice. You the customer can within this period request these items back at any time. When this period has expired any items left over become the property of Welcome Telecoms and will be disposed of as such. Any Faulty items are disposed of immediately and not kept for the 10 day period, ALL DATA on any hard drive is always erased and the drives disk is encrypted immediately.

Call Welcome Telecoms on 07946 587757 for fast and effective support

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